Integration with the General Terms: This section supplements, and with respect to AI Services prevails over, the General Terms and Conditions of Ovation S.r.l. (“Ovation”). For all matters not governed here, the General Terms apply.
1. Purpose and Scope
This section governs the use of any artificial intelligence-based functionality made available on dynamic.ooo (the “AI Services”), including, by way of example, conversational assistants and tools that provide explanations, suggestions, examples, configurations and code relating to Ovation’s products and services (such as Dynamic Shortcodes), as well as future related services.
The AI Services do not replace official documentation, technical support, or professional advice.
2. Availability, Previews, Modifications and Plans
2.1 Modes and labels. AI Services may be offered with different labels (e.g. “Preview”, “Experimental/Labs”, “General Availability/GA”, “Early Access”, “Limited Release”) and through different plans (e.g. Free, Pro, Business, Enterprise). These labels are informational only and do not in themselves imply warranties, SLAs or additional rights.
2.2 Service levels and maintenance. Unless expressly stated for a specific plan, no SLAs or uptime guarantees are provided. Maintenance (scheduled or urgent) may cause interruptions or degraded performance.
2.3 Evolution of the service. We may introduce, modify or remove features, usage limits, integrations or AI models; update parameters and security; and adjust AI Services to meet legal or quality requirements. For material changes or degradations in subscription services we will provide reasonable notice, except in urgent security or compliance cases.
2.4 Plans and fees. AI Services may be free or paid for. We may introduce or modify plans and pricing in the future; details will be published on the site or in your account. The rules on pricing, invoicing and taxes from the General Terms apply.
2.5 Suspension and termination. We may suspend or terminate AI Services, in whole or in part, for technical, security, compliance or business reasons. Where reasonably possible we will give notice; in urgent cases involving security, integrity or third-party rights, suspension may be immediate. The General Terms provisions on suspension/termination remain applicable.
2.6 Capacity management and dynamic limitations. In the absence of published limits, AI Services are will be provided on a best effort basis. To protect quality, security and continuity, we may dynamically apply proportional measures (e.g. rate-limiting, concurrency limits, request queuing/prioritization, prompt or attachment size limits, filtering, temporary blocking). These may vary depending on load, usage profile or risk of abuse. If the intervention is not urgent and not security/compliance-related, we will provide reasonable notice (e.g. in-app message or email) and, if appropriate, offer a path to a suitable plan.
3. Proper Use and Limitations (Fair Use)
3.1 Permitted use. You may use AI Services to obtain assistance with Ovation’s products and services: explanations, suggestions, examples, configurations and code snippets that you must review and test before use.
3.2 Prohibited use. You may not:
(i) circumvent or attempt to circumvent technical safeguards or dynamic limitations;
(ii) automate high-volume requests without authorization;
(iii) resell or offer AI Services as a standalone service (SaaS, proxying), unless under written agreement;
(iv) use multi-accounts or share credentials to evade limits or anti-abuse controls;
(v) submit unlawful, harmful or discriminatory content;
(vi) include credentials, secrets, or personal/sensitive data.
3.3 Fair use and abnormal use. Abnormal use includes (by way of example): sustained or burst traffic that may even potentially negatively affect quality for others; unauthorized mass automation; usage patterns incompatible with service purposes (e.g. systematic scraping of the model); continued usage despite notices or applied limits. In such cases we may apply the measures in Section 2.6, up to suspension.
3.4 Proportionality. Except in urgent security/compliance cases, we act with proportionality and good faith: (i) applying the minimum necessary measures; (ii) informing you of the intervention and reasons; (iii) where possible, offering a remedy path (adjustments or plan change).
3.5 No guarantee of “unlimited” capacity. The absence of published limits does not guarantee unlimited resources or ability to process any workload.
4. Accuracy, Human Review and Responsibility
Outputs may be incomplete, inaccurate or outdated. You must review, test and validate before using them in production. The warranty exclusions and liability limitations from the General Terms apply fully to AI Services.
5. Intellectual Property in Prompts and Outputs
5.1 Your content. You retain rights in your prompts, attachments and outputs within the limits of law and third-party rights. You grant Ovation a non-exclusive, worldwide, limited license to use such content to provide AI Services, for security, anti-abuse, model training, RAG and similar usage, and diagnostics, and—as set out in Section 7.5—for service improvement.
5.2 Third-party code or content. Outputs may include references to third-party code or content subject to their own licenses (e.g. GPL, MIT). It is your responsibility to verify suitability and comply with those licenses.
5.3 Restrictions. You may not remove license notices, watermarks or attribution in outputs.
6. Code Safety Guidelines
Do not paste generated code directly into production without review; avoid execution with elevated privileges; do not include API keys, passwords, credentials, or personal/third-party data in prompts. Outputs are provided for educational purposes only.
7. Privacy and Data Protection (GDPR)
7.1 Roles.
- Self-service on the site: Ovation acts as controller for conversation logs and metadata required for service delivery and security.
- Enterprise/API offering: upon agreement and Data Processing Agreement (DPA), Ovation may act as processor on behalf of the customer. Please contact us to negotiate this if you are interested in this use.
7.2 Data categories and minimization. Never submit your own or other people’s personal data. If you do, it will be processed only to the minimum extent necessary for service delivery and security. We deliberately do not process special categories (Art. 9 GDPR): do not submit them.
7.3 Legal bases. provision of services or preliminary negotiations started by the data subject(Art. 6(1)(b) GDPR); legitimate interest in security/anti-abuse and quality (Art. 6(1)(f)); legal obligations (Art. 6(1)(c)). For additional uses (e.g. human review for improvement) we rely on explicit consent (Art. 6(1)(a)).
7.4 Retention. Conversation logs are retained for up to 30 days by default, unless longer retention is required for security or legal purposes. For enterprise customers, retention can be customized via DPA.
7.5 Improvement and human review (opt-in).
- Default: conversations may be processed only automatically for security, anti-abuse and aggregate/anonymous metrics.
- With your explicit and revocable consent, our team may selectively access extracts of conversations to improve models, answer quality and documentation. We apply minimization, pseudonymization where possible, controlled access, and max 30-day retention for such extracts, unless required otherwise by law. You can withdraw consent at any time in the interface.
7.6 AI providers and sub-processors; transfers. We may use one or more AI model/service providers and other sub-processors (including outside the EEA), varying over time. We disclose categories of recipients in our Privacy Policy; a list of sub-processors is available upon request. For transfers outside the EEA we apply adequate safeguards (e.g. SCCs) and supplementary measures.
7.7 Security. Appropriate technical and organizational measures: encryption in transit, access controls, logging and audit, logical segregation, periodic testing.
7.8 Transparency and rights. We clearly indicate when you are interacting with an AI system and provide the information required by applicable law (GDPR/EU AI Act). You can exercise privacy rights under our Privacy Policy.
7.9 Privacy contact. For inquiries or to exercise rights: privacy@ovation.it.
7.10 Minors. AI Services are not intended for individuals under 18.
8. Transparency and Regulatory Compliance (EU AI Act)
Ovation follows applicable transparency measures for systems interacting with natural persons (e.g. chatbots) and aligns with the EU AI Act. Article 50 requires informing users when they are interacting with AI and labeling synthetic content (deepfakes; certain public-interest text). Key application dates are set in the Act’s final provisions.
9. Support and Limitations
Support for AI Services is provided on a best effort basis and may differ from standard support. We may refuse or discontinue conversations that violate these Terms or the General Terms.
10. Fees and Plans
AI Services may be free, trial, or paid. Plans and prices, including any usage limits, are published on the site or in the account and may be updated over time, with reasonable notice of material changes to subscription services. The pricing, invoicing and tax rules of the General Terms apply.
11. Suspension/Termination for Violation or Abuse
In cases of legal breaches, violation of these Terms, abnormal use, or risks to security/third parties, we may apply the measures described in Section 2.6, up to suspension or closure of access to AI Services.
12. Governing Law and Jurisdiction
The law and jurisdiction specified in the General Terms apply (subject to mandatory consumer protections, where applicable).
13. Definitions
- “Prompt”: text and attachments submitted to the AI Services.
- “Output”: responses generated by AI.
- “AI Provider”: third party providing AI models/services used in AI Services.
“Sub-processor”: third party processing personal data on behalf of Ovation in providing AI Services.
Date 18/12/2025